You can utilize the innovative services and solutions from RKMC, Inc. to either complete an entire Project Life Cycle Development or to fill a niche role within your project team.
RKMC, Inc. strives to give you the unprecedented flexibility of having the top resources in the industry, where you need them and when you need them, to bring your initiatives to a successful completion within your time and budgetary constraints.
Enterprise Resource Planning (ERP) solutions integrate all departments, functions and management processes, across an organization into a single point of contact that can serve the specific needs of different areas more efficiently. ERP integrates fragmented business operations, often replacing the multiplicity of older legacy systems in the process. ERP systems are often considered to be the backbone of organizations, facilitating the flow of business transactions. ERP systems can be the launch pad for strategic initiatives, such as e-business and B2B commerce. At RKMC, Inc. we have a successful track record of implementing, integrating and managing popular ERP packages, such as Oracle (PeopleSoft) and SAP.
Most organizations look to implement ERP services when they trying to create a fundamental change in their business operations, some examples would include:
Supply Chain Optimization
Demand Forecasting
Channel Management
Inventory Control
An ideal ERP system is when a single database is utilized and contains all the data for various software modules. These modules include:
Manufacturing: Engineering, capacity, workflow management, quality control, bills of material, manufacturing process, etc.
Financials: Accounts payable, accounts receivable, fixed assets, general ledger and cash management, etc.
Human Resources: Benefits, training, payroll, time and attendance, etc
Supply Chain Management: Inventory, supply chain planning, supplier scheduling, claim processing, order entry, purchasing, etc.
Projects: Costing, billing, activity management, time and expense, etc.
Customer Relationship Management: sales and marketing, service, commissions, customer contact, calls center support, etc.
Data Warehouse: Usually this is a module that can be accessed by an organizations customers, suppliers and employees.
CRM Solutions
Furthermore, ERP can now be combined with CRM (Customer Relationship Management) to not only handle the back-office, behind the scenes solution, but to also handle the up-front selling process.
CRM initiatives are completed when a client is interested in managing their relationships better with customers, such as having a better customer contact system.
There are three main aspects to CRM, each of which can be implemented on its own:
Operational CRM - Automation or support of customer processes involving sales or service representatives
Collaborative CRM - Direct communication with customers not involving sales or service representatives (“self service”)
Analytical CRM - Analysis of customer data for a broad range of purposes
RKMC. Inc. understands the needs of today’s clients and has a proven track record of making ERP/CRM initiatives successful ventures for our clients. We design business and customer strategies that allow our clients to achieve their goals by increasing sales, decreasing costs, and improving their customer relations as well as their customer retention rate.
We welcome you to contact us to learn more about our ERP/CRM services.
RK Management Consultants, Inc. | Minority Certified Business Enterprise
One Tower Lane, Ste 2540, Oakbrook Terrace IL 60181 | P 630.706.3600 F 630.706.3610
Copyright 2005